Shipping Locations:
We are delighted to offer shipping services exclusively to the 48 contiguous states and Washington, D.C. At this time, we do not ship to Alaska, Hawaii, U.S. territories, or internationally.
Processing Time:
- Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays).
Shipping Methods and Delivery Times:
We partner with reliable carriers to ensure timely delivery of your orders. The following shipping options are available:
- Standard Shipping: Estimated delivery within 3-7 business days.
- Express Shipping: Estimated delivery within 2-3 business days.
Please note that delivery times are estimates and may vary based on location and carrier conditions.
Shipping Rates:
Shipping rates are calculated at checkout based on the selected shipping method and the destination of your order. We occasionally offer free shipping promotions, so be sure to check our website for current offers.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website and monitor its progress until it reaches your door.
Address Accuracy:
Please ensure that your shipping address is complete and accurate to avoid any delays or delivery issues. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages:
If your package is lost or arrives damaged, please contact our customer service team within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and ensure you receive your order promptly.
Contact Us:
For any questions or concerns regarding your order or our shipping policy, please contact our customer service team at contact@kymoneofficial.com. We are here to assist you Monday through Friday, 9 AM to 5 PM (EST).
Thank you for choosing our products! We look forward to serving you.